Frequently
Asked Questions
How
do I order merchandise online?
How long will it take my order to arrive?
If I order
a lot of one item, is there a price discount?
How
can I receive a catalog?
Do you ship
orders outside the United States?
How can I
check the status of my order?
I received
my order, but something was missing. What should I do?
I received
a damaged shipment. What should I do?
What is your
return policy (How can I return merchandise)?
What method
of shipping do you use?
Are other
shipping methods available?
How do I pay
for an order?
Will I be charged
sales tax?
Which credit
cards do you accept?
How do
you protect my credit card information?
What
are your shipping and handling charges?
What is your
email address?
Will you sell
my email address to other companies?
How
do I order merchandise online? Back
Ordering online is a very time efficient and easy process! Simply select
a search option. Choose the items that you would like to purchase, then
click on “Add to Shopping Cart.” You are able to remove or
add as many items to your “shopping cart” as you would like.
At any time, you can “checkout” and fill in the requested
fields for billing and shipping information. You will need to pay for
your order with a credit card (we accept AmEx, Visa, or MC). Your credit
card transaction will take place over a secure network using VeriSign
to protect your personal credit information. After you submit your order,
we recommend printing a copy of the Order Confirmation page for your records.
You’ll also receive an order acknowledgement via e-mail once your
order is placed.
How long will it take my order to arrive? Back
In-stock (inventoried) items shipping within the United States ship via
UPS ground service and generally take anywhere between 5 and 7 business
days to reach you. You are able to request expedited service and are required
to pay the actual freight charge for that service. You may choose from
3-day, 2-day, or overnight services. Personalized items take a bit longer,
usually 3-4 weeks to reach you.
If you need to ship your order via an expedited shipping service, you
will need to contact our Customer Care Associates to place your order.
You can reach them by phoning 800.717.7834 or by email at demo@nationalpremium.com.
If I order a lot of one item, is there a price
discount? Back
Typically, there is no price discount given for large quantities ordered.
We have negotiated with our suppliers to be able to provide you with the
lowest price possible. Should you have further questions regarding price
discounts, please contact our Customer Care Associates at 800.717.7834
or by email at demo@nationalpremium.com for further clarification.
How can I receive a catalog? Back
Click on “Request a Catalog” on our web site. Or, you may
contact a Customer Care Associate at 800.717.7834 or email us at demo@nationalpremium.com
to receive one!
Do
you ship orders outside the United States? Back
Yes! We can ship anywhere across
the globe. We usually ship via UPS Second-Day Service (unless other shipping
methods are requested) for Puerto Rico, Hawaii, or Alaska. Please contact
us at 800.717.7834 if shipping elsewhere to find out your shipping options,
or you may email us at demo@nationalpremium.com.
Canadian orders are shipped
via Canada Post. The shipment is sent via International Delivery Solutions
(IDS) to the border, and once the shipment crosses the border, Canada
Post delivers to your door.
How can I check the status of my order? Back
There are several ways in which
you are able to check the status of your order. If you kept the emailed
order acknowledgement, you may click on the link provided within the email
that takes you directly to a page displaying your order status. Or, you
may login to the site and click on the Order Status option on the left
side of the page. This will direct you to enter your order number, or
a date range in which your order was placed. Once this step is completed,
click on “List Matching Orders” to view your order status.
If you still need assistance, you are also able to speak with a Customer
Care Associate between the hours of 7:30 a.m. and 5:00 p.m. Central Standard
Time by calling 800.717.7834, or you may email us at demo@nationalpremium.com!
I received my order, but something was
missing. What should I do? Back
If something was missing from
your shipment, please double-check your packing list. The packing list
will indicate everything that was to have been included in your order.
In the event that something was backordered, there will be a “0”
marked next to the item indicating that it is backordered. If it was included
in your shipment, there will be a checkmark next to the item indicating
that it was included in your box. Remember, personalized items are sent
directly from our suppliers and will come in a separate shipment from
your in-stock items. If you still need assistance, please contact us at
800.717.7834 to speak with a Customer Care Associate who is waiting to
assist you, or you may email us at demo@nationalpremium.com!
I received a damaged shipment. What should
I do? Back
On the backside of your packing
slip, there should be a return form. In the event anything is wrong with
your shipment, you are able to return the merchandise for a refund, exchange,
or replacement. If the damaged goods were personalized, please contact
us at 800.717.7834 to speak with a Customer Care Associate, or you may
email us at demo@nationalpremium.com.
What is your return policy (How can I return
merchandise)? Back
A return form is included with
each shipment. Simply follow the instructions on the return form to ensure
your return is handled properly. In the event you do need to return merchandise,
we request that you do so right away. Should you have any other questions,
please contact a Customer Care Associate at 800.717.7834 or email us at
demo@nationalpremium.com.
What
method of shipping do you use? Back
Our standard method of shipping
is UPS ground service for all domestic shipments. Other UPS options are
available, such as 3-day, 2-day, and overnight service. For expedited
service requests, you are responsible for the actual freight cost, which
is based on the weight of the package and the destination zip code.
For international shipments,
see “Do you ship orders outside the United States?”
Are other shipping methods available? Back
We generally ship all domestic
orders (within the US) via UPS ground service. If you are requesting a
shipment to arrive via another shipping service, please contact us at
800.717.7834 or email us at demo@nationalpremium.com to explore other
shipping options.
How
do I pay for an order? Back
You
are able to pay via credit card (American Express®, MasterCard®,
Visa®) or with a corporate PO number.
Will I be charged sales tax? Back
Sales tax will be charged on
your order if we are shipping to FL, MN, WI, or IL. In order to be exempt
from this tax, you must supply us with a copy of your tax exemption certificate.
Which credit cards do you accept? Back
For your convenience, we accept
Visa®, American Express®, or MasterCard®.
How do you protect my credit card information? Back
This website uses Secure Socket
Layering (SSL) to encrypt your personal credit information, including
your credit card number, before it travels over the Internet. SSL technology
is the industry standard for secure online transactions. Because we use
a secure socket, placing an order online is as safe as giving your credit
card number over the phone.
What are your shipping and handling charges?
Back
Domestic and Canadian orders
will be charged freight via a freight chart based on your order total.
This freight chart also includes handling. Keep in mind, if you request
an expedited shipping service, you will be responsible for the actual
freight charges associated with your order (based on the weight of the
package).
Orders shipped outside of the
United States and Canada are charged actual shipping charges.
What
is your email address? Back
Our email address is demo@nationalpremium.com.
Will you sell my email address to other companies?
Back
No, your email address will
only be used by National Premium, Inc.
Back to top of Frequently Asked Questions
|
