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How
do I order merchandise online? If I order a lot of one item, is there a price discount? Do you ship orders outside the United States? How can I check the status of my order? I received my order, but something was missing. What should I do? I received a damaged shipment. What should I do? What is your return policy (How can I return merchandise)? Which credit cards do you accept? How do you protect my credit card information? Will you sell my email address to other companies?
How do I order merchandise online? Back Ordering online is a very easy process! Simply select a category from the menu options in the left-hand navigation. Choose the items that you would like to purchase, then click on “Add to Shopping Cart.” You are able to remove or add as many items to your “shopping cart” as you would like. At any time, you can “checkout” and fill in the requested fields for billing and shipping information. You will need to pay for your order with a credit card (AMEX, Visa, Discover, or Mastercard). Your credit card transaction will take place over a secure network using VeriSign to protect your personal credit information. After you submit your order, we recommend printing a copy of the Order Confirmation page for your records. You’ll also receive an order acknowledgement via e-mail once your order is placed.
In-stock (inventoried) items shipping within the United States ship via UPS ground service and generally take anywhere between 5 and 7 business days to reach you. You are able to request expedited service on the web site. You may choose from 3-day, 2-day, or overnight services. International orders will ship via UPS Worldwide Expedited, UPS Worldwide Express, or UPS Worldwide Express Plus. Your credit card will be charged for the actual shipping charges. Duties and taxes will be collected by UPS at the time of delivery.
If I order a lot of one item, is there a price discount? Back There is no price discount given for large quantities ordered on the web site. Should you have a need to place an order with a high quantity, please call Jennifer Leszczynski at 1-800-755-0335 or complete the Special Order Request form online.
Yes! We can ship anywhere across the globe - to all Weir Minerals locations! International orders will ship via UPS Worldwide Expedited, UPS Worldwide Express, or UPS Worldwide Express Plus. Your credit card will be charged for the actual shipping charges. Duties and taxes will be collected by UPS at the time of delivery.
How can I check the status of my order? Back There are several ways in which you are able to check the status of your order. If you kept the emailed order acknowledgement, you may click on the order status link, which will take you to the order details page on this web site with information specific to your order. If you still need assistance, you are also able to speak with a Customer Care Associate between the hours of 7:30 a.m. and 5:00 p.m. Central Standard Time by calling 800.717.7834, or you may email us at weirminerals@nationalpremium.com.
If something was missing from your shipment, please double-check your packing list. The packing list will indicate everything that was to have been included in your order. In the event that something was backordered, there will be a “0” marked next to the item indicating that it is backordered. If it was included in your shipment, there will be a checkmark next to the item indicating that it was included in your box. If you still need assistance, please contact us at 800.717.7834 to speak with a Customer Care Associate who is waiting to assist you, or you may email us at weirminerals@nationalpremium.com.
On the backside of your packing slip, there should be a return form. In the event anything is wrong with your shipment, you are able to return the merchandise for a refund, exchange, or replacement. If you have further questions, please contact us at 800.717.7834 to speak with a Customer Care Associate, or you may email us at weirminerals@nationalpremium.com.
A return form is included with each shipment. Simply follow the instructions on the return form to ensure your return is handled properly. In the event you do need to return merchandise, we request that you do so right away. Should you have any other questions, please contact a Customer Care Associate at 800.717.7834 or email us at weirminerals@nationalpremium.com. How do I pay for an order? Back You are able to pay via credit card (American Express®, MasterCard®, Visa®, or Discover®).
Sales tax will be charged on your order if we are shipping to CA, FL, MN, WI, or IL.
For your convenience, we accept Visa®, American Express®, Discover®, or MasterCard®.
This website uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use a secure socket, placing an order online is as safe as giving your credit card number over the phone.
Our email address is weirminerals@nationalpremium.com.
No, your email address will only be used by National Premium, Inc. |
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