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How
do I order merchandise online? If I order a lot of one item, is there a price discount? Do you ship orders outside the United States? I received my order, but something was missing. What should I do? I received a damaged shipment. What should I do? What is your return policy (How can I return merchandise)? Which credit cards do you accept? How do you protect my credit card information? Will you sell my email address to other companies?
How do I order merchandise online? Back Ordering online is a very time efficient and easy process! Simply select a search option. Choose the items that you would like to purchase, then click on “Add to Shopping Cart.” You are able to remove or add as many items to your “shopping cart” as you would like. At any time, you can “checkout” and fill in the requested fields for billing and shipping information. You will need to pay for your order with a credit card (we accept AmEx, Visa, Discover, or MC). Your credit card transaction will take place over a secure network using VeriSign to protect your personal credit information. After you submit your order, we recommend printing a copy of the Order Confirmation page for your records. You’ll also receive an order acknowledgement via e-mail once your order is placed.
Items are shipped standard via UPS Ground and will generally take no more than 5-7 business days to reach you. Expedited UPS service is also available. You are required to pay the actual freight of your order based on the service level you choose.
If your need or event requires larger, bulk quantities, please contact our Customer Care department at 800.717.7834 or by email at snapon@nationalpremium.com to receive a quote based on your quantity.
Our catalog is published once a year and distributed directly to Snap-on Franchisees. This on-line store is the best place to view and order current products and merchandise shipping to Snap-on Employees and Associates. Do you ship orders outside the United States? Back Yes! We can ship to Canada and anywhere else across the globe. Orders will be billed actual freight and items charged at the exchange rate in effect on the date your credit card is charged. Actual freight and any additional duties and/or taxes are paid by you. I received my order, but something was missing. What should I do? Back If something was missing from your shipment, please double-check your packing list. The packing list will indicate everything that was to have been included in your order. In the event that something was backordered, there will be a “0” marked next to the item indicating that it is backordered. If it was included in your shipment, there will be a checkmark next to the item indicating that it was included in your box. If you still need assistance, please contact us at 800.717.7834 to speak with a Customer Care Associate who is waiting to assist you, or you may email us at snapon@nationalpremium.com.
On the backside of your packing slip, there should be a return form. In the event anything is wrong with your shipment, you are able to return the merchandise for a refund, exchange, or replacement. If the damaged goods were personalized, please contact us at 800.717.7834 to speak with a Customer Care Associate, or you may email us at snapon@nationalpremium.com.
A return form is included with each shipment. Simply follow the instructions on the return form to ensure your return is handled properly. In the event you do need to return merchandise, we request that you do so right away. Should you have any other questions, please contact a Customer Care Associate at 800.717.7834 or email us at snapon@nationalpremium.com. How do I pay for an order? Back On this web site, you are able to pay via credit card (American Express®, MasterCard®, Visa®, or Discover®) only.
Sales tax will be charged on your order if we are shipping to FL, MN, WI, CA, or IL. In order to be exempt from this tax, you must supply us with a copy of your tax exemption certificate.
For your convenience, we accept Visa®, American Express®, Discover®, or MasterCard®.
This website uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use a secure socket, placing an order online is as safe as giving your credit card number over the phone.
No, your email address will only be used by National Premium, Inc. |
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© 2012 National Premium, Inc. All Rights Reserved.
Snap-on® is a trademark, registered in the United States and other countries, of Snap-on Incorporated and used under license.
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