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Frequently Asked Questions

 

How do I order merchandise online?

How can I tell if an item is backordered?

How will my order be shipped?

If I order a lot of one item, is there a price discount?

How can I receive a catalog?

Do you ship orders outside the United States?

I received my order, but something was missing. What should I do?

I received a damaged shipment. What should I do?

What is your return policy (How can I return merchandise)?

How do I pay for an order?

Will I be charged sales tax?

Which credit cards do you accept?

How do you protect my credit card information?

Will you sell my email address to other companies?

 

How do I order merchandise online? Back

Ordering online is a very time efficient and easy process! Simply select a search option. Choose the items that you would like to purchase, then click on “Add to Shopping Cart.” You are able to remove or add as many items to your “shopping cart” as you would like. At any time, you can “checkout” and fill in the requested fields for billing and shipping information. You will need to pay for your order with a credit card (we accept AmEx, Visa, Discover, or MC). Your credit card transaction will take place over a secure network using VeriSign to protect your personal credit information. After you submit your order, we recommend printing a copy of the Order Confirmation page for your records. You’ll also receive an order acknowledgement via e-mail once your order is placed.


How can I tell if an item is backordered? Back

We encourage you to select the "Check Stock" icon under the quantity box to ensure we have enough inventory to cover your order needs. Items that are on backorder status due to high demand will display an estimated date that we expect the inventory to arrive by. Please call our Customer Care department at 800-717-7834 for additional details regarding the status of back ordered products if needed.


How will my order be shipped? Back

Items that are in stock are shipped standard via UPS Ground and will generally take no more than 5-7 business days to reach you in the contiguous United States. Expedited UPS service is also available. You are required to pay the actual freight of your order based on the service level you choose.  Orders shipping outside the contiguous U.S. will be charged actual freight to reach your location.


If I order a lot of one item, is there a price discount?
Back

If your need or event requires larger, bulk quantities, please contact our Customer Care department at 800.717.7834 or by email at snapon@nationalpremium.com to receive a quote based on your quantity.


How can I receive a catalog?
Back

Our catalog is published once a year and distributed directly to Snap-on Franchisees. This on-line store is the best place to view and order current products and merchandise shipping to Snap-on Employees and Associates.

Do you ship orders outside the United States? Back

Yes! We can ship to Canada and anywhere else across the globe. Orders will be billed actual freight and items charged at the exchange rate in effect on the date your credit card is charged. Actual freight and any additional duties and/or taxes are paid by you.

I received my order, but something was missing. What should I do? Back

If something was missing from your shipment, please double-check your packing list. The packing list will indicate everything that was to have been included in your order. In the event that something was backordered, there will be a “0” marked next to the item indicating that it is backordered. If it was included in your shipment, there will be a checkmark next to the item indicating that it was included in your box. If you still need assistance, please contact us at 800.717.7834 to speak with a Customer Care Associate who is waiting to assist you, or you may email us at snapon@nationalpremium.com.


I received a damaged shipment. What should I do? Back

On the backside of your packing slip, there should be a return form. In the event anything is wrong with your shipment, you are able to return the merchandise for a refund, exchange, or replacement. If the damaged goods were personalized, please contact us at 800.717.7834 to speak with a Customer Care Associate, or you may email us at snapon@nationalpremium.com.


What is your return policy (How can I return merchandise)? Back

A return form is included with each shipment. Simply follow the instructions on the return form to ensure your return is handled properly. In the event you do need to return merchandise, we request that you do so right away. Should you have any other questions, please contact a Customer Care Associate at 800.717.7834 or email us at snapon@nationalpremium.com.

How do I pay for an order? Back

On this web site, you are able to pay via credit card (American Express®, MasterCard®, Visa®, or Discover®) only.


Will I be charged sales tax? Back

Sales tax will be charged on your order if we are shipping to FL, MN, WI, CA, or IL. In order to be exempt from this tax, you must supply us with a copy of your tax exemption certificate.


Which credit cards do you accept? Back

For your convenience, we accept Visa®, American Express®, Discover®, or MasterCard®.


How do you protect my credit card information?
Back

This website uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use a secure socket, placing an order online is as safe as giving your credit card number over the phone.


Will you sell my email address to other companies? Back

No, your email address will only be used by National Premium, Inc.


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