do I order merchandise online?
can I tell if an item is backordered?
How will my order be shipped?
If I order
a lot of one item, is there a price discount?
can I receive a catalog?
Do you ship
orders outside the United States?
my order, but something was missing. What should I do?
a damaged shipment. What should I do?
What is your
return policy (How can I return merchandise)?
How do I pay
for an order?
Will I be charged
cards do you accept?
you protect my credit card information?
Will you sell
my email address to other companies?
do I order merchandise online? Back
Ordering online is a very time efficient and easy process! Simply select
a search option. Choose the items that you would like to purchase, then
click on “Add to Shopping Cart.” You are able to remove or
add as many items to your “shopping cart” as you would like.
At any time, you can “checkout” and fill in the requested
fields for billing and shipping information. You will need to pay for
your order with a credit card (we accept AmEx, Visa, Discover, or MC).
Your credit card transaction will take place over a secure network using
VeriSign to protect your personal credit information. After you submit
your order, we recommend printing a copy of the Order Confirmation page
for your records. You’ll also receive an order acknowledgement via
e-mail once your order is placed.
How can I tell if an item is backordered? Back
We encourage you to select the "Check Stock" icon under the quantity box to ensure we have enough inventory to cover your order needs. Items that are on backorder status due to high demand will display an estimated date that we expect the inventory to arrive by. Please call our Customer Care department at 800-717-7834 for additional details regarding the status of back ordered products if needed.
Items that are in stock are shipped standard via UPS Ground and will generally take no more than 5-7 business days to reach you in the contiguous United States. Expedited UPS service is also available. You are required to pay the actual freight of your order based on the service level you choose. Orders shipping outside the contiguous U.S. will be charged actual freight to reach your location.
How will my order be shipped? Back
If I order a lot of one item, is there a price
If your need or event requires larger, bulk quantities, please contact our Customer Care department
at 800.717.7834 or by email at firstname.lastname@example.org to receive a quote based on your quantity.
How can I receive a catalog? Back
Our catalog is published once a year and distributed directly to Snap-on Franchisees. This on-line store is the best place to view and order current products and merchandise shipping to Snap-on Employees and Associates.
you ship orders outside the United States? Back
Yes! We can ship to Canada and anywhere else across the globe. Orders will be billed actual freight and items charged at the exchange rate in effect on the date your credit card is charged. Actual freight and any additional duties and/or taxes are paid by you.
I received my order, but something was
missing. What should I do? Back
If something was missing from
your shipment, please double-check your packing list. The packing list
will indicate everything that was to have been included in your order.
In the event that something was backordered, there will be a “0”
marked next to the item indicating that it is backordered. If it was included
in your shipment, there will be a checkmark next to the item indicating
that it was included in your box. If you still need assistance, please contact us at
800.717.7834 to speak with a Customer Care Associate who is waiting to
assist you, or you may email us at email@example.com.
I received a damaged shipment. What should
I do? Back
On the backside of your packing
slip, there should be a return form. In the event anything is wrong with
your shipment, you are able to return the merchandise for a refund, exchange,
or replacement. If the damaged goods were personalized, please contact
us at 800.717.7834 to speak with a Customer Care Associate, or you may
email us at firstname.lastname@example.org.
What is your return policy (How can I return
A return form is included with
each shipment. Simply follow the instructions on the return form to ensure
your return is handled properly. In the event you do need to return merchandise,
we request that you do so right away. Should you have any other questions,
please contact a Customer Care Associate at 800.717.7834 or email us at
do I pay for an order? Back
On this web site,
you are able to pay via credit card (American Express®, MasterCard®,
Visa®, or Discover®) only.
Will I be charged sales tax? Back
Sales tax will be charged on
your order if we are shipping to FL, MN, WI, CA, or IL. In order to be exempt
from this tax, you must supply us with a copy of your tax exemption certificate.
Which credit cards do you accept? Back
For your convenience, we accept
Visa®, American Express®, Discover®, or MasterCard®.
How do you protect my credit card information? Back
This website uses Secure Socket
Layering (SSL) to encrypt your personal credit information, including
your credit card number, before it travels over the Internet. SSL technology
is the industry standard for secure online transactions. Because we use
a secure socket, placing an order online is as safe as giving your credit
card number over the phone.
Will you sell my email address to other companies?
No, your email address will
only be used by National Premium, Inc.
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